Our Terms

Payment Terms

The following payment forms are accepted by THA

All Credit cards

Internet: PayPal

Bank: EFT or Direct Deposit

Refund Policy

THA has a seven (7) day refund policy. We do encourage you to carefully choose which package you want, as we do reserve the right to refund if it is for simply change of mind.

We value your business so we will also adhere to our commitment to you.

User Responsibility

You understand and agree that before THA performs diagnostic repair on your computer, it is your responsibility to back up the data regularly, software, information, or other files stored on your computer disks and/or drives. You acknowledge and agree that THA shall not be responsible under any circumstance for any loss or corruption of data and/or software.

Remote Services

Remote support services may be offered to you over the telephone or via the Internet if your PC was built within the last four years, you have a working cable or DSL high speed Internet connection, and your operating system is Microsoft Windows XP or newer. If you elect to receive remote support, then THA remotely logs on through your high-speed Internet connection to view your computer desktop from the THA HQ. THA stays in contact with you to keep you fully briefed on every step of the process as your technology problem is resolved. Remote support may involve the installation of software on your computer that will allow THA to provide the remote support services. By electing to receive remote support, you agree to allow THA to use whatever tools deemed necessary to repair your computer, including remote access. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer.

Limitation of Remedy

Under no circumstances shall THA be liable to you or any other person for any damages, including without limitation any indirect, incidental, special or consequential damages, expenses costs, profits, lost savings or earnings, lost or corrupted data, or other liability arising out of or related to the services provided by THA or out of the installation, de-installation, use of, or inability to use your computer equipment, hardware, peripherals, or the network as a result of the services provided hereunder.

Techhelpline Australia shall not be liable for any failure or delay in performance due to any cause beyond its control. If THA’s ability to render services is impaired by your failure to cooperate or circumstances beyond the control of THA, THA may choose not to provide services. For any un-installation services provided, THA shall not be responsible for repairing any damage or changes made to your residence.



Package Pricing

All in one support : AUD$249.99 / PC / Year
Any Add on PC : AUD$99.99 / PC / Year
One Time Fix Valid For 15days
For One PC : AUD$79.99 Only

Contact Us

Tech Helpline Australia
Suite 1A Level 2
802 Pacific Highway
Gordon NSW 2072.

Phone:1 800 941 006


Disclaimer:Tech Helpline Australia is an independent provider of Technical Assistance and Solutions for Operating System, programming and peripherals. TechHelplineAustralia has no association with any other organizations unless such relationship is explicitly specified. Any enlisted trademarks, organization names, item names and brand names & logos are the property of the sole owners. The utilization of such trademarks, logos, or brand names is only for instructive purposes, and does not infer a support of its products and services.