Terms of Service

Techhelpline Australia Service Policies

Date: January 2018

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 1st January 2018.

Shipping Policy

We do not ship at all.

Customer Service Policy

Techhelpline Australia is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all services listed on our website are correctly priced.  In the event that we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a credit or a full refund.

Refund Policy

Please choose carefully.  We do not normally give refunds if you simply change your mind or make a wrong decision.  You can choose between a refund,  credit where services, have been wrongly described, are different to the service purchased on the website.

Privacy Policy

Techhelpline Australia is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that’s all. Techhelpline Australia uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Techhelpline Australia only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Why and when THA collects your information

Techhelpline Australia collects the information you give us either online or by email, post, facsimile, face to face, over the phone. In most cases, the personal information THA will collect from you is the personal information required in order to provide services to you, and also for ongoing management and support of those services. This information may include your full name, mailing address, phone number, email address, ABN, facsimile number and other relevant additional details. We also collect your payment details such as your credit card number or bank account details.

THA uses one of the most secure payment gateway interfaces to ensure all your personal details are safe guard at all times. Our partnership with Commonwealth Bank ensures that your credit card details are verified fully and authorized only by you prior to purchasing one of our services.

How THA uses your information

We collect and use your personal information to deliver our services to you. This will include provision to you of sales and technical support, billing and credit control, renewal notices, maintenance notices, system changes and other functions relevant to your services with us.

Disclosure of your information to third parties

THA will not disclose any of your information to any third parties, marketing agencies or research companies.

Security

The transfer of information across any media may involve a certain degree of risk, and the Internet is no different. However, helping you to keep your information secure is very important to THA.

In order to protect the security of personal information transmitted to THA online, our Web servers support the use of the Secure Socket Layer (SSL) Protocol where appropriate. Using this protocol, information transferred between our systems is encrypted.

Changes

THA may make changes to its privacy policy from time to time. You should check our privacy policy from time to time to see if we have made any changes to it.

Social

Links

Package Pricing

All in one support : AUD$249.99 / PC / Year
Any Add on PC : AUD$99.99 / PC / Year
One Time Fix Valid For 15days
For One PC : AUD$79.99 Only

Contact Us

Tech Helpline Australia
Suite 1A Level 2
802 Pacific Highway
Gordon NSW 2072.

Phone:1 800 941 006

care@techhelplineaustralia.com.au

Disclaimer:Tech Helpline Australia is an independent provider of Technical Assistance and Solutions for Operating System, programming and peripherals. TechHelplineAustralia has no association with any other organizations unless such relationship is explicitly specified. Any enlisted trademarks, organization names, item names and brand names & logos are the property of the sole owners. The utilization of such trademarks, logos, or brand names is only for instructive purposes, and does not infer a support of its products and services.