Techhelpline Australia Service Policies
Date: January 2018
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 1st January 2018.
We do not ship at all.
Customer Service Policy
Techhelpline Australia is committed to providing exceptional customer service and quality products. We endeavour to make sure that all services listed on our website are correctly priced. In the event that we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a credit or a full refund.
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, credit where services, have been wrongly described, are different to the service purchased on the website.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
Why and when THA collects your information
Techhelpline Australia collects the information you give us either online or by email, post, facsimile, face to face, over the phone. In most cases, the personal information THA will collect from you is the personal information required in order to provide services to you, and also for ongoing management and support of those services. This information may include your full name, mailing address, phone number, email address, ABN, facsimile number and other relevant additional details. We also collect your payment details such as your credit card number or bank account details.
THA uses one of the most secure payment gateway interfaces to ensure all your personal details are safe guard at all times. Our partnership with Commonwealth Bank ensures that your credit card details are verified fully and authorized only by you prior to purchasing one of our services.
How THA uses your information
We collect and use your personal information to deliver our services to you. This will include provision to you of sales and technical support, billing and credit control, renewal notices, maintenance notices, system changes and other functions relevant to your services with us.
Disclosure of your information to third parties
THA will not disclose any of your information to any third parties, marketing agencies or research companies.
The transfer of information across any media may involve a certain degree of risk, and the Internet is no different. However, helping you to keep your information secure is very important to THA.
In order to protect the security of personal information transmitted to THA online, our Web servers support the use of the Secure Socket Layer (SSL) Protocol where appropriate. Using this protocol, information transferred between our systems is encrypted.